1. Introduction

Welcome to BizTranSys Solutions Private Limited (“BizTranSys,” “we,” “us,” or “our”). We are a technology consulting and SAP services company headquartered at 401-406, Regus, 45 Baner Street, Veerbhadra Nagar, Pune 411045, India.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (https://biztransys.com), contact us, or engage with our services. By using our website or services, you agree to the terms described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number)
• Organisation name, job title, and industry
• Enquiry content and messages submitted via our contact form
• Information provided during requests for demos or corporate profiles
• Correspondence and communications you send to us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on each page, and referral URLs
• Device identifiers and technical diagnostics
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn, Google, or other professional networks when you interact with our content or advertisements on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, demo requests, and communications
• To provide, manage, and improve our SAP consulting and IT services
• To send service updates, project-related communications, and relevant industry insights
• To process and fulfil contractual obligations with clients
• To conduct market research and improve our website experience
• To comply with applicable legal and regulatory obligations
• To detect, prevent, and address technical issues or fraudulent activity
• To send marketing communications where you have consented or where we have a legitimate interest

4. Legal Basis for Processing

Where applicable under data protection laws (including India’s Digital Personal Data Protection Act, 2023), we process your personal data on the following legal bases:

• Consent – Where you have given explicit permission (e.g., subscribing to communications)
• Contractual necessity – To fulfil services or pre-contractual obligations
• Legitimate interests – To operate, improve, and grow our business in a way that does not override your rights
• Legal obligation – To comply with applicable laws, regulations, and government requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We may engage trusted third-party vendors and service providers who assist us in operating our website, hosting services, analytics, email communications, and business operations. These parties are contractually bound to process data only as instructed by us.

5.2 SAP and Technology Partners

In connection with delivering SAP implementation, migration, or support services, we may share relevant information with SAP SE, its affiliates, or authorised resellers where necessary to fulfil your service requirements.

5.3 Legal and Regulatory Authorities

We may disclose information when required to do so by law, regulation, court order, or governmental authority, or when necessary to protect the rights, property, or safety of BizTranSys, our clients, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred to the successor entity, subject to the same privacy commitments outlined in this policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. In general:

• Contact and enquiry data is retained for up to 3 years from last interaction
• Client and contractual data is retained for up to 7 years in compliance with Indian accounting and legal requirements
• Website analytics data is retained for up to 24 months

When data is no longer required, it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage. Types of cookies we use include:

• Essential cookies – Required for core website functionality
• Analytics cookies – Used to understand how visitors interact with our site (e.g., Google Analytics)
• Preference cookies – Used to remember your settings and preferences

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. For detailed information, please refer to our Cookie Policy available on our website.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for website data transmission
• Access controls limiting data access to authorised personnel
• Regular security assessments and vulnerability reviews
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take appropriate steps to safeguard your own information.

9. Your Rights

Subject to applicable law, you may have the following rights with respect to your personal information:

• Right to Access – Request a copy of the personal data we hold about you
• Right to Correction – Request correction of inaccurate or incomplete data
• Right to Erasure – Request deletion of your personal data, subject to legal obligations
• Right to Restrict Processing – Request limitation on how we process your data
• Right to Data Portability – Receive your data in a structured, machine-readable format
• Right to Object – Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent – Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at empower@biztransys.com. We will respond within 30 days of receiving your request. We may require verification of your identity before processing your request.

10. International Data Transfers

BizTranSys operates primarily in India but may serve clients globally. If your information is transferred outside India, we ensure that appropriate safeguards are in place in compliance with applicable data protection laws, including standard contractual clauses or equivalent mechanisms.

11. Children’s Privacy

Our website and services are directed exclusively at business professionals and enterprises. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, including those of our technology partners such as SAP. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content or practices.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the ‘Last Updated’ date at the top of this document and, where appropriate, notify you by email or a notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BizTranSys Solutions Private Limited

401-406, Regus, 45 Baner Street, Veerbhadra Nagar, Pune 411045, Maharashtra, India

Email: empower@biztransys.com

Phone: +91-7718095039  |  +91-9561680744

Careers: careers@biztransys.com